Principles and guidelines
Our basic principles and guidelines:
Committed to the humanistic values both on the phone and in the team.
In order to meet the challenging task on the phone and in the mail counselling, the members must be able to rely on a high quality preparation, on-going support and training opportunities.
A further condition is the good cooperation between the volunteers and the employed staff as well as the representatives in the working groups and committees (board of volunteer members, board of directors).
The institutional conditions, standards and procedures required for this interaction are established in the “Quality Control of SOS Détresse”.
The team behind the team
The preparation, training and continuous monitoring of the volunteers on the phone and in the mail counselling and the administrative tasks are performed by salaried professionals.