{"id":16469,"date":"2025-05-14T07:19:02","date_gmt":"2025-05-14T07:19:02","guid":{"rendered":"https:\/\/new454545.addedsense.eu\/notre-offre\/telephone\/"},"modified":"2025-08-27T15:41:37","modified_gmt":"2025-08-27T15:41:37","slug":"telephone","status":"publish","type":"page","link":"https:\/\/454545.lu\/en\/our-offer\/telephone\/","title":{"rendered":"Telephone"},"content":{"rendered":"\r\n

Our English-speaking volunteers are here to listen to you on Wednesdays<\/strong>, Saturdays<\/strong>, and Sundays<\/strong> from 11 AM to 11 PM<\/strong>.<\/p>\r\n

Your call is completely anonymous and confidential.<\/strong><\/p>\r\n

Sometimes, just having someone to talk to – even for a moment – can bring relief, calm your mind, or help you see things a little more clearly.<\/em><\/p>\r\n

\"help<\/p>\r\n

Why call us?<\/h3>\r\n

There are a thousand reasons to pick up the phone. Maybe you need to talk, to let it all out, to put your feelings into words\u2026 or simply not to be alone with what you’re going through.<\/p>\r\n

You can call us:
\u2022 if you’re going through a difficult or confusing time,
\u2022 if you’re feeling overwhelmed by your emotions,
\u2022 if you need a kind and attentive ear,
\u2022 if you’re having thoughts that worry you or you don’t know who to share them with,
\u2022 or simply if you feel the need to talk to someone – without fear of being judged. No issue is ever “too small” or “too big.”
We’re here to listen, wherever you are in your journey, with respect and no strings attached.<\/p>\r\n

Nos possibilit\u00e9s et limites<\/h2>\r\n

\"possibilites\"<\/p>\r\n

What we offer\u2026<\/h2>\r\n

Our work is guided by the core values of anonymity, discretion, tolerance, and honesty. Each person is welcomed with respect and understanding – regardless of their situation.<\/strong><\/p>\r\n

On the other end of the phone, chat, or email, the person is welcomed by volunteers specially trained in listening. They are not psychologists or therapists, but individuals who offer a sincere space for human-to-human connection.<\/p>\r\n

We are accessible without appointments, and it is possible to contact us as often as needed. By contacting us, there is no long-term commitment: the person decides when to do so and what they wish to talk about. We believe that a single conversation can sometimes really make a difference.<\/p>\r\n

The nature of the exchange depends primarily on the current life situation of each person:
\u2022 Some need to relieve pressure or confide;
\u2022 Others seek clarification or guidance;
\u2022 Sometimes, it’s simply about receiving support or comfort;
\u2022 It also happens that people contact us to prepare for an important conversation or difficult confrontation;
\u2022 And for some, this exchange is an opportunity to find courage, motivation, and strength to face their everyday life.<\/p>\r\n

If therapy or another type of active support seems necessary and the person explicitly expresses this during the conversation, they can be referred to the appropriate support services.<\/em><\/p>\r\n

\"limites\"<\/p>\r\n

\u2026 Our limits<\/h2>\r\n

Our listening services, whether by phone, email, or chat, provide one-time, anonymous support and are offered by trained volunteers. They do not replace therapy or long-term care. We offer a compassionate listening space, convinced that sometimes a single conversation can make a real difference.<\/strong><\/p>\r\n

The writer or caller can contact us as many times as needed, but we cannot guarantee that the same volunteer will respond, especially by phone or chat. Additionally, we do not offer appointments and cannot initiate contact with the writer or caller.<\/p>\r\n

By email, follow-up is provided by the same volunteer throughout the exchange, but this does not constitute therapeutic care.<\/p>\r\n

If you urgently need to talk, we recommend calling, as chat and email are not suitable for crisis situations. However, you may have to wait a moment before being connected. In acute emergencies, please contact emergency services at 112.<\/em><\/p>\r\n

FAQ<\/h2>\r\n

Why is the line busy when I call?<\/a> Expand<\/i><\/a><\/p>\r\n

Due to the high number of calls, our line may be busy when you try to call, as our staff may be on another call at that moment. We want to give each caller the time and attention they need. Therefore, if the line is busy, please be patient, don’t lose hope, and try again later.<\/p>\r\n

Who is answering my call?<\/a> Expand<\/i><\/a><\/p>\r\n

On the other end of the line is an anonymous volunteer who has been trained by us. Our training lasts two years, so the person is prepared for all situations and answers your call with patience, acceptance, and empathy. Since our volunteers work in shifts, it is not possible to establish continuous contact with a specific person.<\/p>\r\n

Do I need to be in an acute crisis situation to contact SOS D\u00e9tresse?<\/a> Expand<\/i><\/a><\/p>\r\n

No, you do not need to be in an acute crisis. We are here to listen to you, whether you need a listening ear, feel lonely, are angry or frustrated, or have a question…<\/p>\r\n

Is my call being recorded?<\/a> Expand<\/i><\/a><\/p>\r\n

No, none of the incoming calls are recorded. Everything expressed during the conversation is handled anonymously and confidentially.<\/p>\r\n

Do I need to introduce myself\/indicate my name when I call?<\/a> Expand<\/i><\/a><\/p>\r\n

No personal information is shared during the call to ensure your anonymity and the neutrality of the volunteer.<\/p>\r\n","protected":false},"excerpt":{"rendered":"

Our English-speaking volunteers are here to listen to you on Wednesdays, Saturdays, and Sundays from 11 AM to 11 PM. Your call is completely anonymous and confidential. Sometimes, just having someone to talk to – even for a moment – can bring relief, calm your mind, or help you see things a little more clearly.…<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":16463,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-16469","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/454545.lu\/en\/wp-json\/wp\/v2\/pages\/16469","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/454545.lu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/454545.lu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/454545.lu\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/454545.lu\/en\/wp-json\/wp\/v2\/comments?post=16469"}],"version-history":[{"count":1,"href":"https:\/\/454545.lu\/en\/wp-json\/wp\/v2\/pages\/16469\/revisions"}],"predecessor-version":[{"id":19137,"href":"https:\/\/454545.lu\/en\/wp-json\/wp\/v2\/pages\/16469\/revisions\/19137"}],"up":[{"embeddable":true,"href":"https:\/\/454545.lu\/en\/wp-json\/wp\/v2\/pages\/16463"}],"wp:attachment":[{"href":"https:\/\/454545.lu\/en\/wp-json\/wp\/v2\/media?parent=16469"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}