Chat with us
Do you need to share how you're feeling but don't want to talk on the phone? Chat allows you to talk in real time, in writing, with a counselor.
It's anonymous, free, and secure.
Our chat service is available on Mondays and Thursdays from 5 p.m. to 9 p.m. No registration is required - just click the button below:
Chat can be a great option if you prefer writing over speaking, while still having a real-time conversation without needing an appointment.
Here’s why chat might work well for you:
- Real-time written exchange: You chat via messages with a counselor, in real time.
- Accessible from anywhere: You can chat from a phone, tablet, or computer - at home, in a park, or elsewhere. (We recommend choosing a quiet place where you won’t be disturbed, for a calmer exchange.)
- No appointment needed: Just log in during the chat’s opening hours. If a counselor is available, the conversation can start immediately.
- Anonymous and secure: You don’t need to give your name. All exchanges are protected.
- Put your feelings into words: Writing often helps make sense of what you’re going through.
- Be heard without judgment: You can share anything, at your own pace.
A conversation can be short or longer - we take the time you need, at your rhythm, because everyone is different.
What we offer and our limits
What we offer…
Our work is guided by the core values of anonymity, discretion, tolerance, and honesty. Each person is welcomed with respect and understanding – regardless of their situation.
On the other end of the phone, chat, or email, the person is welcomed by volunteers specially trained in listening. They are not psychologists or therapists, but individuals who offer a sincere space for human-to-human connection.
We are accessible without appointments, and it is possible to contact us as often as needed. By contacting us, there is no long-term commitment: the person decides when to do so and what they wish to talk about. We believe that a single conversation can sometimes really make a difference.
The nature of the exchange depends primarily on the current life situation of each person:
• Some need to relieve pressure or confide;
• Others seek clarification or guidance;
• Sometimes, it’s simply about receiving support or comfort;
• It also happens that people contact us to prepare for an important conversation or difficult confrontation;
• And for some, this exchange is an opportunity to find courage, motivation, and strength to face their everyday life.
If therapy or another type of active support seems necessary and the person explicitly expresses this during the conversation, they can be referred to the appropriate support services.
… Our limits
Our listening services, whether by phone, email, or chat, provide one-time, anonymous support and are offered by trained volunteers. They do not replace therapy or long-term care. We offer a compassionate listening space, convinced that sometimes a single conversation can make a real difference.
The writer or caller can contact us as many times as needed, but we cannot guarantee that the same volunteer will respond, especially by phone or chat. Additionally, we do not offer appointments and cannot initiate contact with the writer or caller.
By email, follow-up is provided by the same volunteer throughout the exchange, but this does not constitute therapeutic care.
If you urgently need to talk, we recommend calling, as chat and email are not suitable for crisis situations. However, you may have to wait a moment before being connected. In acute emergencies, please contact emergency services at 112.