Email us
Would you rather write than talk? On our secure platform, you can send us a message at any time - anonymously and confidentially.
This service is free, confidential, and available 24/7.
We usually respond within a maximum of 3 days.
To access your account:
To create an account:
SOS OnlineHelp is not a crisis management service for emergency situations.
If you are in a serious crisis situation, please contact our telephone service at 454545 (available every day from 11:00 AM to 11:00 PM, plus Friday and Saturday from 11:00 PM to 3:00 AM). The emergency number 112 remains the first number to call in the event of an acute and urgent situation.
Why write to us?
Sometimes it's easier to express your thoughts in writing. Email consultation allows you to take your time, reflect, and put your feelings into words. You can write to us to:
- Express your emotions: Writing often helps to better understand what you’re going through.
- Take your time: Unlike a phone call, an email gives you the space to write your message calmly and without pressure.
- Receive a written response: Our replies can be reread and may support you over a longer period.
- Remain anonymous and safe: Your identity is protected. We do not share any information.
Whether you are in crisis or simply want to be heard - we read your message with attention and empathy.
What we offer and our limits
What we offer…
Our work is guided by the core values of anonymity, discretion, tolerance, and honesty. Each person is welcomed with respect and understanding – regardless of their situation.
On the other end of the phone, chat, or email, the person is welcomed by volunteers specially trained in listening. They are not psychologists or therapists, but individuals who offer a sincere space for human-to-human connection.
We are accessible without appointments, and it is possible to contact us as often as needed. By contacting us, there is no long-term commitment: the person decides when to do so and what they wish to talk about. We believe that a single conversation can sometimes really make a difference.
The nature of the exchange depends primarily on the current life situation of each person:
• Some need to relieve pressure or confide;
• Others seek clarification or guidance;
• Sometimes, it’s simply about receiving support or comfort;
• It also happens that people contact us to prepare for an important conversation or difficult confrontation;
• And for some, this exchange is an opportunity to find courage, motivation, and strength to face their everyday life.
If therapy or another type of active support seems necessary and the person explicitly expresses this during the conversation, they can be referred to the appropriate support services.
… Our limits
Our listening services, whether by phone, email, or chat, provide one-time, anonymous support and are offered by trained volunteers. They do not replace therapy or long-term care. We offer a compassionate listening space, convinced that sometimes a single conversation can make a real difference.
The writer or caller can contact us as many times as needed, but we cannot guarantee that the same volunteer will respond, especially by phone or chat. Additionally, we do not offer appointments and cannot initiate contact with the writer or caller.
By email, follow-up is provided by the same volunteer throughout the exchange, but this does not constitute therapeutic care.
If you urgently need to talk, we recommend calling, as chat and email are not suitable for crisis situations. However, you may have to wait a moment before being connected. In acute emergencies, please contact emergency services at 112.