Our support service is confidential, and honest. You talk in your own way, as much or as little as you like. You do not have to give your name or personal information if you do not want to. We support everyone.
We will always be understanding and considerate, regardless of the situation you find yourself in or the reason for the call.
Our approach to supporting:
- in order to ease a burden
- to find clarity and direction
- or support and comfort
- other people contact us in order to know how to manage a difficult discussion, or to tackle a confrontation
- some take advantage of the dialogue in order to regain the motivation, courage and strength, that they need to cope better with a situation.
If you want specific advice or therapy, we may be able to give you contact details for organisations that specialize in helping with a problem you may have.
You can contact us as many times as you like either, by phone or by email. However, we cannot guarantee that the same person will pick up the phone each time you call. We are unfortunately unable to give appointments and cannot call you back.
Our support service cannot be considered as a therapy!
We do our best to offer support over the telephone or by email, knowing that it can lead to profound changes.
Because of the delayed answers to email, the OnlineHelp is not an crisis intervention service and cannot intervene in an emergency situation.