In our on-going training courses, members are able to further develop their personal knowledge in the three components featured in the basic training : self-awareness, conversational skills and psychological knowledge.
In the topics courses, members are able to intensify their skills in specific subjects and issues as well as in conversation techniques.
In supervision sessions, members may introduce their specific questions and needs for assistance which may arise during their work on the phone.
The conceptual basis
- The person-centred counselling approach of Carl Rogers,
- the views and concepts of systemic therapy,
- and the latest research in neuroscience
constitute the conceptual basis of our training.